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FAQ

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Any other questions? reach out at sales@ko-industries.com

Shipping

How long does shipping take?
Shipping Speed is based on your selection at checkout.


Orders placed before 12p EST ship on the same day. Orders placed after 12p EST Ship the next morning.
Can I request express shipping?
Yes! Overnight delivery options are available! You will be able to select your shipping speed on the last page of check out.

Product

What's in your hand sanitizer?
Active Ingredient, Ethanol 70% Antiseptic. Inactive Ingredients Include, Glycerol, Hydrogen peroxide and distilled water.
How do I store your hand sanitizer?
Store between 15-30°C (59-86°F)Avoid freezing and excessive heat above 40°C (104°F)
Is your hand sanitizer safe?
Our suppliers are following the FDA Guidance Documents for the Temporary Compounding of Certain Alcohol-Based Hand Sanitizer Products During the Public Health Emergency.

Our team has reviewed the June 1, 2020 changes to the documentation and confirms the sanitizer blending complies with all suggested specifications for the Ethanol, Glycerin, Hydrogen Peroxide and Water.

Further inquires will be directed to our support team by filling out the form on our contact us page.
How do I use your hand sanitizer?
For external use only. Flammable. Keep away from heat or flame. Do not use on children less than 2 months of age. Do not use on open wounds.

When using this product keep out of eyes, ears and mouth. In case of contact with eyes, rinse eyes thoroughly with water.

Stop use and ask a doctor if irritation or rash occurs, these may be signs of a serious condition. Keep out of reach of children. If swallowed, get medical help or contact a Poison Control Center right away.

Payment

Which payment methods are accepted?
All major Credit Cards are accepted as well as apple pay, google pay, paypal and shop-pay.

Wholesale

Do you offer wholesale pricing?
Yes! We offer case pricing, shelf ready six packs and private label production. Please fill out the form on our contact page and we'll be in touch within 24hours.

Returns

What is your returns/refund policy?
To initiate a return or refund, have your order number on hand and and fill out our contact us form. Please tell us what went wrong and we will work to make it right.